Frequently Asked Questions
What are the benefits of an underground installation?
Can CT Filtration provide the replacement filter cartridges?
For general maintenance, we recommend that filters should be changed on an annual basis.
We can supply all grades of replacement filter cartridges to suit your requirements. All our filters are the highest quality, proven to be the best in the industry for durability, reliability and performance. We will not require any person to be at home for a scheduled annual filter replacement. All access will be from the front of your property with prior consent from our customers.
We guarantee that our filter replacements will be the best value, or we will beat any other quote by 10%.
How do I know the filter is actually working like you advertise?
Once the water has passed through our filtration system, you will enjoy a significant improvement to the taste, odour and clarity of your water. All this and more will be demonstrated by our standard in home testing during installation. All results will be provided to you after the installallation and these water samples will be included in each Annual Service and Filter Replacement as standard.
Do we still require a separate filter tap on our kitchen sink?
The water quality feeding your home will be the same from all outlets, therefore any pre-existing filtration system will become surplus to requirements.
What happens when the filters become blocked?
How do the filters benefit all my domestic appliances?
What if there is a mechanical failure and it causes a water leak?
Many other plastic under-sink filtration systems have the potential to leak and cause damage to kitchen units etc.
After our underground filtration system has been successfully installed, you gain the full flexibility to utilise the filtered water supply from every tap. In the unlikely event of a problem, simply turn the two easily accessible valves to by-pass the filters. Standard water supply is then enabled whilst maintenance is carried out.
Will the water be ok to use on my garden?
How about health issues?
Will there be a limited water flow to my home?
Generally not , our systems are designed to remove unwanted contaminates but remain maximum water flow to your home . However , if the filters are not replaced after a 12 month period or there has been a change to the feed water, you many experience a reduction in flow. This can be resolved by simply calling or office (08 8359 8821) to arrange a service and filter replacement.
On all of our systems we install a pressure limiting valve (PLV) at the very start of the process. This valve will ensure you receive adequate pressure to your property, however retain the ability to avoid any unexpected pressure spikes potentially caused by your water provider. The PLV will protect your various appliances in an accidental over pressure event from the your water provider.